Shipping and Return Policies
Shipping:
*All items are shipped via US Postal Service (2-3 day) Priority Mail.
*Shipping cost is a flat rate $10.24 per item
Returns:
Don't settle for a mere 7 day, or even a 14 day return policy. At secure purse, we want you to be completely satisfied with your purchase.
WE accept returns up to 30 days from the day of purchase.
DEFECTIVE PRODUCTS: Where items are covered by a manufacturer's warranty, these items must be returned directly to the manufacturer for repair or replacement.
RETURNS FOR CREDIT: Merchandise returned for credit or exchange will not be accepted without an RMA#. Credits/refunds/exchanges will be issued for items with RMA#'s returned within 30 days from receipt, and must be in original packaging and sellable condition. A restocking fee of 15% of the regular listed price will be charged for returned items. Customers are responsible for all shipping costs on returns. We can not accept any returns of items after 30 days of receipt.
No refunds will be given for shipping.
* * * * *
For RETURNS FOR CREDIT please follow the instructions below.
Return the item with the following information:
1. RMA# on the OUTSIDE of the package and here ____________________
**** You MUST contact us for authorization for your return. We DO NOT accept returns without an authorization number. Call 1-800-761-8843 for your RMA#. (This number is for returns ONLY)
2. Name on Paypal transaction ___________________________________
3. Date of purchase ___________________________________________
4. Reason for return ___________________________________________
5. Action you desire (exchange, replace, or refund). Circle one
For all exchanges, please specify the item you would like:
Model# __________ Color: _________________
*** If you wish to exchange for a different model or color, you must verify with a representive that the item you desire is actually in stock and available for shipping.
***Note: If you are exchanging the item for a different color or style (or for any reason other than factory defect) you will be sent a Paypal request for payment for shipping of the new item plus a 15% restocking fee. Once the new shipping and restocking bill is paid, your item will be sent via US Postal Service Priority Mail.
6. Return your item to the following address:
Anita Joule
958C Kovak CT
Chico CA 95973